1. What payment methods do you accept?

We accept various payment methods, including major credit and debit cards (Visa, MasterCard, Nayapay), Jazz Cash, Easypsa, and bank transfers OR Hand Cash Delivery.

2. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also track your order through the ‘My Orders’ section of your account on our website.

3. What is your return policy?

We offer a 7-day return policy from the date of delivery. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. To initiate a return, please contact our customer service team.

4. How long does shipping take?

Shipping times vary depending on your location and the shipping method selected. Standard shipping typically takes 3-5 business days, while expedited shipping options are available for faster delivery.

5. Do you ship internationally?

No, We Moslty Deliver in Pakistan

6. Can I change or cancel my order?

You can change or cancel your order within 24 hours of placing it. Please get in touch with our customer service team as soon as possible to make any changes or cancellations.

7. Are my personal and payment details secure?

Yes, we use industry-standard encryption and security measures to protect your personal and payment information. Your data is always kept confidential and secure.

8. Do you offer gift wrapping?

Yes, we offer gift wrapping services for an additional fee. You can select this option at checkout and include a personalized message with your gift.

9. How can I contact customer service?

You can contact our customer service team via email at support@starlife.pk, through our live chat feature on the website, or by calling our customer service hotline at +923079445297.

10. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please get in touch with our customer service team within 7 days of receiving your order. We will arrange for a replacement or refund as quickly as possible.

11. Do you offer discounts or promotions?

Yes, we regularly offer discounts and promotions. Sign up for our newsletter to receive the latest updates on sales and exclusive offers.

12. Can I create an account on your website?

Yes, creating an account allows you to track orders, save your shipping information, and access exclusive offers. You can create an account by clicking the ‘Sign Up’ button at the top of our homepage.

13. What if I forget my password?

If you forget your password, click the ‘Forgot Password’ link on the login page. Enter your email address, and we will send you instructions on how to reset your password.

14. How do I leave a review for a product?

To leave a review, navigate to the product page and scroll down to the ‘Customer Reviews’ section. Click on ‘Write a Review,’ fill out the form, and submit your review. Your feedback is valuable to us and other customers.

15. Do you have a loyalty program?

Yes, we have a loyalty program that rewards you with points for every purchase you make. You can redeem these points for discounts on future orders. Sign up for an account to start earning points today.